Which Surface model do I have? Lately it's become more and more difficult to keep up with all the new tablets being released, and even worse the naming conventions that come with them. Microsoft recently released their newest Surface model- 'Surface'. However Microsoft had already released a model named 'Surface' back in 2012 and Surface models are generally confusing, so we're here to help you easily identify which Surface model you have! Which Surface Pro do I have? While it's not difficult to find out what model Surface you have, the process does have a few steps involved.
Some models have a 4-digit number located on the back next to the serial number which can be inputted into Google for an instant result. However, some models do not have this 4-digit number so we'll need to take an alternative approach- 1 - Firstly, you must locate the serial number located underneath the stand on the backside Identify Surface Model: TIP: The fine print can be hard to read so take a photo and enlarge it for easier readability. Alternatively, you could download the 'Surface' app from the app store which will also show you your serial number 2 - Secondly you'll need to decode your serial number to see exactly which model you have, head over to the Microsoft support page linked below and log into your account, where you'll be able to add in your serial number and it will provide you with the Surface model. We hope that this guide helped you in locating your Surface model, it is imperative to know your specific model as most Surface models have different dimensions and port configurations so not all cases will fit the same devices. If you have any questions feel free to post below! Microsoft Surface Model Release Dates Surface Models Model Date Announced Surface June 2012 Surface 2 October 2013 Surface 3 March 2015 Surface Pro Models Surface Pro February 2013 Surface Pro 2 October 2013 Surface Pro 3 June 2014 Surface Pro 4 October 2015 Surface Pro (2017) May 2017 Surface Book Models Surface Book October 2015 Surface Book 2 October 2017 Surface Studio Models Surface Studio October 2016.
By Not sure you’re viewing? You can find out by lifting the kickstand on the back of the tablet and peeking underneath. There, you see the word Surface, as well as this identifying information:. Surface RT: These all-black, first-generation models list the term Windows RT beneath a Windows logo.
You’ll also see the amount of listed as either 32GB or 64GB. The kickstand’s visible side shows a Windows logo. Surface Pro: These first-generation models list the term Windows 8 beneath the Windows logo. You’ll also see the amount of storage, 64GB or 128GB. Surface 2: These look much like the Surface RT tablets, down to the term Windows RT listed beneath the Windows logo. However, these second-generation tablets have a black front with a silver back.
Beneath the kickstand, the amount of storage is listed as either 32GB or 64GB. Models with a 4G LTE data plan have a SIM card slot on the left edge below the volume rocker. Surface Pro 2: These second-generation models list the term Windows 8.1 beneath the Windows logo.
You also see the amount of storage, 64GB, 128GB, 256GB, or 512GB. The serial number of your Surface, needed for warranty and service information, is printed directly beneath the word Surface under the kickstand. The serial number of a Surface keyboard is printed on the right edge of its spine — that raised edge that clicks onto the Surface when attaching the keyboard.
Before buying a used Surface on, make sure the seller posts a clear photo of the information printed beneath the kickstand. That way you know exactly what’s being sold.
A while back, Joanna posted some information about. Since then, we’ve continued to get a lot of folks ask us for help. We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken. When that happens, we often refer people to their local Microsoft Store (if they have one) or the web site so they can get hardware/warranty support from there. Unfortunately, Microsoft has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet. Worse yet, the two sites do almost exactly the same thing but look very different.
Even worst than that, they often link off to each other. Nice design, huh? To show the difference between the two websites, I described them both below Online Service Center : The Online Service Center is a “Modern/Metro” style website with tiles. If you dig down far enough, it often links to the Surface Support web site. Surface Support : The Surface Support website is a more “traditional” website where you can easily find troubleshooting tips, register hardware, and start a support call with Microsoft. However, when you actually submit a hardware service request, it takes you into the Online Service Center site.
So, since it can be a bit confusing, I thought I’d expand on Joanna’s post about contacting Microsoft support and step you through actually filing a support request for a hardware issue. It just so happens, the first Surface RT we bought has been having some issues with the battery not charging so, I’m submitting a support request (yes, we bought the extended warranty when we got it). Since I found that the page a little easier to use (and slightly less buggy) I’m going to start there as I file my hardware support request. How to get Microsoft support for Surface tablets: Register and/or check warranty OK, first things first.
Surface Pro Serial Number Checker
You’re going to want to make sure your device is covered under warranty, otherwise it will probably cost you to get the hardware fixed. Fortunately, the Surface Support page makes it easy because (once you’ve logged in) you can see your registered devices ( red box) and check the warranty status ( green box). If you tap on the Check warranty status for a product link, you’ll find all of your registered devices are listed along with their serial numbers and the warranty period for both technical support and hardware. If your product isn’t listed, don’t sweat it, just tap on the Register another product?
Link at the bottom of the list. No, I don’t know why it’s a question ? Here’s what the product registration page looks like. It’s pretty easy to register a product, just select they hardware type from the pull-down then enter the serial number. You can find the serial numbers by looking in the places indicated in this illustration. You can also enter serial numbers from the front page by selecting the Quick register a new product link right under the list of devices in the middle of the page. Just keep repeating until all of your Surface tablets/accessories are registered.
Something to be aware of: the registration functionality is a bit buggy (on both sites) and it won’t always recognize that you registered a product right away so you might have to give it some time before the products appear on your registered device list. How to get Microsoft support for Surface tablets: Get a service plan You did get the service plan, right? If you didn’t, don’t sweat it too much. Microsoft offers a pretty generous hardware warranty that will cover defects or malfunctions with your Surface tablet or for a year from the date of purchase.
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Be aware, though, that it won’t cover damage repairs (like a shattered screen from a drop). Unless you have a service plan, those repairs are coming out of pocket. Fortunately, you can add a (for business customers) for up to 45 days past the purchase date to a registered device. It will cost you around $129.99 USD for the plan but, it’s worth every penny the first time you drop your Surface on the cement.
There are a couple of things to be aware of:. You can only get service plans on the Surface tablet itself. You can’t get a service plan for the keyboards. Since the registration website is a bit buggy and it won’t always recognize that you registered a product right away, you might have to wait a while after you register a product before you can add a service plan. You can use the contact us link on the page to chat/talk with a live person if you get stuck. If you’re trying to add a service plan after the device is already broken, I would probably keep that little bit of information to myself ? How to get Microsoft support for Surface tablets: Schedule service OK, now that your warranty is squared away (or you’ve resigned yourself to eating the cost of the repair) it’s time to actually request service.
There are two ways to do it: By Phone/Chat: This has the advantage of getting a live person on the line to help you get what you need done. It has the disadvantage in that the support person will probably have you run through every troubleshooting step you already took, so be patient.
Just use the contact us link on the page to chat/talk with a live person. Once you do so, you’ll see the following screen. From here, select the device you want to get help with (Step 1) and the category/topic (Step 2). Next, select either Start a chat or Request a call under the Contact Answer Desk section in the bottom right of the screen.
Pretty simple, right? Just be aware that from here on out you’re “on rails” so just do what the tech asks and accept that you will repeat some of the things you’ve already tried to fix the problem. The tech does indeed have a script and they have to run through it before starting the hardware replacement process.
By web: This has the advantage of letting you arrange a hardware service with no questions asked/fewer hoops to jump through and is probably the way to go if you’re computer savvy and are 100% sure it’s a hardware issue (or your Surface looks like the one below) Like most things Microsoft does, there’s about a dozen different ways to do anything so, the way I’m going to outline below for exchanging my Surface tablet is not the only way you could do it from the site but it covers all of the important things you need to know. Go to the Surface Support Site:. Sign in with your account if necessary (Upper right corner of the page). Select Schedule a hardware service option. Select the Problem with a device or cover tile. All of your registered devices should appear as tiles, select the tile for the device requiring service. Click or tap the tiles that best describe your problem.
In this example case, it’s a battery issue that I’m exchanging my Surface RT to address. You’ll be given the opportunity to either run through some recommended troubleshooting steps or create a service order to replace the device. Since I’m sure it’s a hardware issue, I’m going to select that option. You may need to update your profile information. Fill in the required fields and select Update. Now you can pick the service option you want to use.
You will also find out how much the repair is going to cost you (if anything). Your choices are as follows:. Standard Exchange: You send them your broken Surface and they fix it/send you a new one in exchange. Advanced Exchange: They send you a new Surface right away and you return the broken one to them but they put a hold on your credit card for the full price of the replacement Surface. Just in case you decide to not return the broken one.
Make your selection. I’m picking the Advanced Exchange option. You will probably be asked to verify your shipping address.
Surface Pro Serial Number Warranty Check
After you do so, you’ll need to enter a payment method (Credit Card) for the hold discussed earlier. Here’s where you actually submit the service request After you hit Submit, you’ll get an order confirmation screen like the one below. It has needed information/tools like links to print off shipping labels and Device Manager (where you can track your order status. You’ll also get an email with a lot of the same information. How to get Microsoft support for Surface tablets: Backup This should be a no brainier but sometimes people are just upset their favorite device is having issues so, they don’t think about their data.
So, if you can, before you ship your Surface off to Microsoft remember to BACKUP YOUR DATA!!! Here’s my post on which you might find helpful for this part. If you’re the paranoid type, you might want to consider just so you know your information isn’t out there in some stranger’s hands.
How to get Microsoft support for Surface tablets: Check service status OK, now that you’ve submitted a request, you probably want to be able to see what’s happening with it. Here’s a link to the page where you can check the ststus of your service request: It’ll look a lot like this Hopefully, you’ll never need to use any of this information but, if you do, I hope you find this helpful. I’d also appreciate it if you could share your experiences with Microsoft support (good or bad) to help your fellow readers navigate the process.
Wow, this is the most complete tutorial about Microsoft support I’ve seen anywhere. You’ve covered everything and then some, thanks! Sadly, Microsoft’s support page is indeed confusing, and it has been like this for years. Sometimes we get customers with problems with their surface and we find out that they’re still on warranty when we check with Microsoft.
When we ask the customer why they didn’t take it with them, they say “I tried, but it was easier to come here”. Microsoft really needs to streamline this process. Jim, I’m sorry but I don’t have any experience with that but, as far as it goes, it sounds like BS to me. I imagine that reseller was either just being lazy or wanted to try to get you to give them business.
Surface Pro 4 Serial Number Checker
Here’s what I would try Call a Microsoft Store (doesn’t matter which one so long as they are in your country) and ask them. If they don’t know, have them give you a number for who to call. I may be cynical after so many years in the IT business but, I never believe any vendor that says something like that. Too many people on commission.
Hope it helps, Tim. Follow up on Microsoft Complete for Business warranty: Contacted MS by phone and after being passed around 4 times ended up with no answers.
Visited a MS store on a business trip (none near me) and was told by sales person I would have to work with a MS business account manager. Back home I contacted a business account manager via e-mail and was told that the business warranty was for companies with 35+ employees (I am self employed). Nevertheless the business rep was willing to go the extra mile and I was able to purchase Surface Pro 3 and Business Complete. Don’t know if it mattered but purchase was made for my business using a business credit card. I just received my Surface Pro 3 back from an in-warranty replacement for a faulty microSD card reader (kept disappearing from windows when transferring files), and when I opened the box they returned there was a letter inside telling me I had send them a damaged surface pro and they wouldn’t replace it, but I could pay for a repair. So I opened the bag containing the tablet to figure out what the letter was about and the screen and top edge of the case were smashed on it where some one obviously dropped the tablet in Microsoft. I checked the serial and it was my device returned unrepaired, but really broken now.
So they smashed my tablet that was in like new condition and returned it to me after 8 days saying it was my fault, and I could pay if I want it fixed. When I sent it in it was in perfect condition, when I received it back, it was a paper weight, smashed. When I escalated this to them they requested pictures and evidence of the device and packaging from before I shipped it, which I don’t have and never through of and pictures of it in its current condition. So whatever you do before you send them anything document the condition of the device and the packaging with images just before you hand it over to the shipping agent. Meanwhile I have an open ticket with the “CARE team” and no surface pro any more and I am expecting this will end up with Lawyers.
3 Ways to Find Surface Serial Number Microsoft Surface's serial number is a unique identifier that distinguishes your device from all of others. When you are registering your product or requesting warranty service, it needs your serial number. By default, the serial number was printed on the back of your tablet. If you have trouble finding your Surface Serial Number, there are several other places you might.
3 ways to find Surface Serial Number: Way 1: Find your serial number on Surface apps It is the easiest way to find your Surface Serial Number, here's how: Open the app by typing Surface in the search box on the taskbar. Your serial number is listed under Your Surface. Way 2: Find the serial number on the packaging If you still have the original packaging for your Surface, you can find the serial number on the barcode label.
Way 3: Find the serial number on UEFI When you can't sign in to your Surface because, use these steps below, you can find serial number as quickly as possible. Step 1: Access to UEFI settings. Option 1: Access to UEFI settings from Sign-in Screen when locked Shut down your Surface. Press and hold the volume-up button, at the same time, press and release the power button. When you see the Surface or Windows logo appearing, release the volume-up button. The UEFI menu will display within a few seconds.
Option 2: Get to UEFI settings from Advance settings when accessible 1. Go to Start, select Settings Update & security Recovery.
Under Advanced startup, select Restart Now. On the Choose an option screen, select Troubleshoot Advanced Options UEFI Firmware Settings. Then click Restart, the UEFI menu will display. Step 2: In the PC information section, you can see serial number about your Surface.
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